Customer Service & FAQs
What is the relation between Heritage Homes and Doh Eain.
Heritage Homes is run by Doh Eain’s property management, design & restoration, and marketing teams. Doh Eain also works on urban analytics, community engagement, public space design and capacity building.
Is Heritage Homes a for-profit or non-profit?
Heritage Homes is a social enterprise. A social enterprise is a cause-driven business whose primary reason for being is to realise social objectives and serve the common good. Yes, we aim to make a profit, as we believe that a business approach is more sustainable and scalable, allowing us to do more good.
What is impact investing? Why is investing in heritage an impact investment?
Impact investments are investments made with the intention to generate positive, measurable social and environmental impact alongside a financial return. Investing in heritage through Doh Eain means investing in livability, sustainability and the livelihoods of local families and communities. For more information see the tab “Impact”.
Will Heritage Homes lead to gentrification of neighbourhoods?
This is not our aim. A certain appreciation is needed in order for our heritage to survive. However our approach is to keep ownership squarely in the hands of the families that own them and provide them with options and long-term benefits to keep and maintain their properties. We design and restore apartments at a range of levels and affordability for exactly this reason.
We are aware that as buildings are improved, market forces come into play, and some areas will change and evolve, but our aim is to work with and for the local communities.
In which countries is the Heritage Homes brand currently present?
At the moment, Heritage Homes is present in Myanmar, Georgia and the Philippines. Future plans include other countries such as Thailand, India and Spain.
MEMBERSHIP & LISTING
I own a (renovated) heritage building – Can I list it on Heritage Homes?
Yes, please get in touch with us at [email protected]. We also have country specific email hotlines, please do feel free to contact our local team most relevant to you:
Georgia: [email protected]
Myanmar: [email protected]
Philippines: [email protected]
Thailand: [email protected]
Are there any criteria for joining as a member?
Heritage Homes is a community of like minded individuals and homeowners that care about heritage preservation, quality spaces, local communities and sustainable travel. To that end we have established criteria for joining as a member and for listing properties on our site.
Basic Homeowner Members listing properties on our site will need to have a heritage home that is older than 1950 and meets certain other criteria which can be found on our website **here**.
To apply for Premium Homeowner Memberships homeowners need to demonstrate value and commitment to preserving the property’s Significance, Heritage Conservation Value, Comfort & Facilities, Style & Delight and Sustainability.
Why should I join as a member and list my property on this website?
Our property portal, with optimised SEO and regular content updates, including posting on associated social media channels, will increase the visibility of your property and put it in front of people that are looking to specifically stay in, rent, buy or invest in a historical property.
Plus, due to our work being documented and showcased in both local and international relevant groups, our reputation means we are a trusted site.
How do I become a premium member and are there any additional criteria?
When you list a property that you think will score at least a 6 on each or most of our 5 criteria, you can apply to become a premium member. These 5 selection criteria include:
- Significance of the building
- Heritage conservation
- Style & delight
- Comfort & facilities
In your dashboard you can click the “Apply for premium membership button”, following which you will be contacted by our team.
Premium membership comes at the cost of a one time onboarding fee of 250 USD which to cover our visit, historic research and professional photography if needed.
Why should I choose for premium membership over basic membership?
Once your premium membership has been approved, your property will become part of the special Heritage Homes vetted collection, and will feature your scores and a Heritage Homes review. This badge is a trusted benchmark for prospective guests, renters, buyers and investors. These are also the properties that we market and promote most proactively, looking to generate maximum visibility for you.
BOOKINGS & RENTALS
Can I continue hosting on other platforms?
Yes. We do not require exclusivity, and we have features that allow you to easily manage your listing across multiple platforms, such as calendar sync.
How do I synchronise my calendar between booking platforms?
At Heritage Homes, we use iCal links to synchronise calendars across various platforms. iCal is a standardised calendar format that is widely accepted and used by other platforms like Airbnb, Booking.com, and Agoda. It only requires pasting your iCal links from your other booking platforms into your Heritage Homes account.
How does Doh Eain deal with guests or tenants damaging the property during the tenancy?
For short term rentals, as a host, As a host, you can set the security deposit for your property. Upon booking, our guests agree with our Terms of Service which state that they’re responsible for any damage. In the event of damage, all you need to do is notify Heritage Homes and the guest within 48 hours of checkout. In appropriate cases we will then seek to charge the guest’s payment card. We will offer you our hands-on customer service team who are there to protect both our hosts and our guests.
For mid to long term tenants, before moving in they will be asked to pay a one-month deposit. The funds will be kept by Doh Eain for safekeeping and we will act as an impartial party should issues arise. When tenants check-in, we go through a detailed inventory list and provide a report on the condition of the property. When the tenant moves out, we will compare the condition of the apartment to the check-in report and use this as a basis for our evaluation of the payment of any damage compensation.
Fee Structure – Bookings
Heritage Homes has a single simple fee structure for Hosts:
Host Only fee structure – 15% of the total accommodation charges + VAT over the 15% will be charged to the Host, and nothing will be charged to the guest.
What are your fees?
To help us run the membership platform, we charge a 50 USD / year fee plus any local and sales taxes for the Regular Memberships and a 150 USD / year for Premium Memberships. In addition, for Premium Memberships we charge a one off onboarding fee of 200 USD. This fee covers our visit, the costs for your listing curation and setup, which includes historical research and editorial style copy from our experts as well as a photoshoot if we deem it necessary and additional marketing push on our owned channels. Should you never get a booking then you won’t be charged.
Membership fees allow us to offer the services we provide including relevant and useful content for heritage homeowners, identification of the best local professionals in each market, and all other member services.